Maintenance Contracts and Help Desk
Quarterly, monthly and on-call maintenance plans for ICT and cooling systems — plus a staffed help desk for existing clients.
Systems fail less and last longer when somebody is responsible for checking them. Our maintenance contracts put a Mohazon engineer on a schedule — quarterly, monthly or on-call — covering ICT equipment, networks, CCTV and cooling systems, with a help desk your staff can reach without a procurement process.
What is included
- Quarterly, monthly or on-call contract options
- Preventive maintenance for computers, printers and networks
- Air conditioning and cold room servicing schedules
- CCTV checks: recording, storage, focus and coverage
- Help desk by phone, WhatsApp and remote session
- Service reports after every visit
- Priority response for contract clients
Who it is for
- Hospitals where downtime affects patient care
- Hotels where cold rooms and AC carry revenue
- Saccos and offices with no in-house IT team
- Any organisation tired of calling a new technician every time
How a typical project runs
- Asset audit — we list your equipment, age and current state.
- Contract proposal — visits, response times and coverage in writing.
- Baseline service — everything brought to a maintainable standard.
- Scheduled visits and reporting — with a log you can audit.
Questions about this service
Do you offer maintenance contracts?
Yes — quarterly, monthly and on-call plans covering computers, networks, CCTV and cooling equipment. Contract clients get priority response. Contact us for the terms that fit your facility.
What does a maintenance contract include?
Each contract is written down before signing: the equipment covered, visit schedule (monthly, quarterly or on-call), response times, what preventive work each visit covers, and how repairs and parts are handled. You get a service report after every visit.
Ready to talk it through?
An engineer will look at your site and requirements before we quote.